Do you know what I did this afternoon? If you followed me on Twitter then you would. I went couch shopping today. Exciting right? It was actually more eventful then I expected. I went to 3 different stores and got 3 totally different experiences.
Store #2 was the worst! The guy showing me around didn’t look like he wanted to be there. After each showroom he would ask “Do you want to keep looking?” After the second room I told him “No thanks, I’m good.” I just left. I was so annoyed I didn’t care what they had to offer. ‘Excuse me sir, am I bothering you with my money and desire to buy your company’s product? Ok, I’ll leave.”
Store #3 was a little better. However, the lady that showed me around walked in front of me the entire time. The only time she’d speak to me was to talk about the furniture specs. At the end she gave me her business card and told me I could call her cell anytime and she’d go in whether she was working or not. She didn’t walk me out. Not too impressed.
Store #1 was by far the best. I was so impressed I’ll tell you it was Ashley Furniture. From the moment I walked in I was welcomed and taken care of. The salesman walked NEXT to me and was very friendly. We had a light conversation the entire time. Before I left he gave me his card and told me he was going on vacation this week and won’t be in until Monday. He introduced me to another nice salesman who would love to help me if I needed anything while the other guy was on vacation. I didn’t feel like they were hungry for commission (like Store #2). They were there to serve me and worked as a team to fulfill their job. They both walked me to the door and bid me a good day.
I took pictures while shopping around. My attitude and experience totally affected the way I saw the furniture in the moment. I now look at the pictures and wonder if I’m looking at the same couch I saw this afternoon. Amazing how my attitude affected my perspective.
In the end, we’re going with Ashley Furniture and I think their customer service has everything to do with it.
Didn’t think I could learn anything browsing through a furniture store but I did. I’m also glad I went in alone (which I really didn’t want to do). I think I would have been too distracted otherwise to notice what I did.
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Hey, show some pics! Tell us what color, style, how the cushions feel. Give us Part 2 tomorrow!
you should have gone to ikea….shop for couches and grab some swedish meatballs and lingoberry on your way out! YUMMY!…although their furniture is kinda cheap (I don’t mean price)
Hey sister, isn’t it a great testimony how important it is for all of us to get it right. Personality matters even when dealing with non breathing, non living things like a couch. Imagine the possiblility we have every weekend to come along side someone and help guide them to what they are looking for! You rock, Janet
Sally – Pics will follow soon! I promise